Englisch Übersetzung

Hi an alle,
ich habe was bestellt aus den Usa aber leider ist das das falsche produkt und das habe ich auch geschrieben und habe folgende email zurückerhalten.
Vorweg ich habe verstanden das die firma das nicht direkt tauschen können es aber zurücknehmen und ich das andere neu bestellen muss aber wie beomme ich mein geld zurück steht das irgendwo in der mail und ich habe es falsch übersetzt
danke im vorraus
Hello Andre,

Thank you for contacting ZAGG, where we are Zealous About Great Gadgets! My name is Betty and I appreciate the opportunity to assist you.

I`m happy to hear that you received your order. Regrettably, we cannot exchange products. Due to our internal systems and shipping processes we are not able to process exchanges. What we can do is to offer you a full refund on your initial order, after which you could purchase the Apple MacBook Pro 15 inch 3rd Gen Unibody (Full Body) at your leisure.

If you would like to consider that, we would be happy to extend a refund, providing your return mail is postmarked within 45 days of your original purchase date of March 8, 2010.

Please note that you are responsible for the shipping back to our facility. If we receive mail that has postage due there will be a $3.95 deduction from your refund. Also, we only require the invisibleSHIELD be returned in a regular mailing envelope and do not require any of the original packaging.

We recommend you send your return back to us via a traceable method as we are not liable for anything lost in the mail.

Please return your Apple MacBook Pro 15 inch 2nd Gen Unibody (Full Body) to the following address:

ZAGG Inc.
Refunds: EU1513950
3855 S. 500 W. Suite B
Salt Lake City, UT 84115

Along with the your return, please include the following:

1. Your order number: EU1513950

2. The following RA number: 1941128EU1513950APPMBP2FB

3. A brief explanation as to why you are returning the product purchased.

Once it arrives back to our office, we will issue the refund to you at that time.

We apologize for any inconvenience and we appreciate your interest in ZAGG!

Thank you for choosing ZAGG. We appreciate your business!

All the best,