letter of complainz

Also es geht um einen Beschwerdebrief/ eine Reklamation an Mr. Smith wegen Urheberrechtsfragen an seinem ausgewählten T-Shirt-Aufdruck. Berichte ihm über seine gekauften Produkte, erkläre ihm das Problem und biete ihm eine Lösung an.
Als Design könnte Mr. Smith einen Aufdruck mit dem Foto des Kölner Doms ausgewählt haben, dessen Aufdruck aber widersprochen wurde, oder dafür Geld verlangt wurde. Daher schlägst Du vor, lieber das Taj mahal in Indien aufzudrucken.
Danach stellst Du ihm die Preisangaben vor, entschuldigst Dich für die kleine Panne und teilst ihm ausdrücklich mit, daß Du an einer Geschäftsverbindung mit Mr. Smith interessiert bist.

Und es heisst

letter of complaint
to make a complaint
to make a complaint about ...
to have grounds for complaint
to have a reason to complain
________________________
 e-Hausaufgaben.de - Team

Dear Mr. Chris Smith

I appreciate the orders you have sent us in the past, and it is fantastic to work with you. I looked over your recent order of medium red, Classic t-shirts. You placed the order on January 28th, and were requesting a delivery date of between February 9-15th. The cost quoted is not a problem.
In looking at the "angel" design, we found out that design has a copyright existing, for the design. With all the designs that exist, it is sometimes hard not to violate copyright laws. I have had our design person change a few things in the design. The design person came up with four different alternative designs, for you to look at. I feel that these designs still meet the intent of your original design. Plus, the alternative designs will not infringe on existing copyright designs.
If you would please look these over within the next two days, and if you like one of the four designs, we can still meet your delivery dead line. You can also propose other changes to the design, that can be looked at for compliance with the copyright laws.
I look forward to working with you and resolving this matter, so we can get you the desired product you want, and on time.

If any questions please write or call.

Thank you
Sincerely,